I respectfully ask that you allocate sufficient time to ensure that you have thoroughly reviewed these utilization guidelines. By registering for an account or utilizing any aspect of the website, you acknowledge that you have read, comprehended, consented to, and agreed to these Terms of Use.

The use of the Ágil Dinheiro service signifies your acceptance of the terms of this agreement. These Terms of Use apply to both an electronic banking service and an end-user license agreement. If you are in disagreement with these Terms of Use, you will be prohibited from accessing or utilizing any aspect of the Service. Ágil Dinheiro Technologies and you, the individual user ("You" or "Your"), establish a contractual agreement through these Terms of Use.

The date of publication is the effective date of any modifications or additions to these Terms of Use.

Email is not considered "writing" under these Terms of Use, unless otherwise indicated. Additionally, the meaning of the words that follow is determined by the sentences that precede them, including "include," "in particular," "for example," and related expressions, rather than being restricted. These terms of use were composed in the English language. If these Terms of Use are translated into a different language, the original English material will be employed. Any dispute will be resolved in accordance with the aforementioned clauses, the remaining sections of these terms of use, and any applicable local agreements.

By signing this contract, you acknowledge your acceptance of the following terms:

3.1 You are of legal age to comprehend, consent to, and comply with these terms of use.

3.2 By signing this form, you agree to comply with these Terms of Use and all applicable laws. Furthermore, you are aware that it is your responsibility to inform us of any violations of the aforementioned regulations.

3.3 The System and the Service may only be utilized for legitimate purposes and in accordance with their authorized applications.

3.4 You are responsible for ensuring that all information you submit to us or through the system, including your personal information, records, and credentials, is accurate, timely, complete, and free of any form of misconduct.

3.5 Accounts and internet access locations are accessible exclusively to authorized users.

3.6 You are prohibited from engaging in any fraudulent, dishonest, or misleading activities.

3.7 The system is unable to establish a connection to or operate on a network that has been compromised or modified.

4.1 You acknowledge and agree that you have read and comprehended these Terms of Use prior to registering with Us, downloading, or streaming. We reserve the right to modify these Terms of Use at any time. These terms will govern the operation of the application and account.

4.2 It will be presumed that you have read and consented to these Terms of Use when you select the "Accept" icon on Our System following the completion of the software download.

4.3 By installing the application and creating an account, you consent to the Terms of Use, which govern the operation of the account. You further attest that this agreement does not effect any additional legal or equitable rights we may have to the contested account.

4.4 By continuing to utilize the service, you consent to the terms and conditions of these modifications. These conditions are subject to change at any moment. The APP will notify you of any modifications to the terms.

4.5 The Website may occasionally improve the App. The update may restrict your access to the Service until you have downloaded or streamed the most recent version of the program and have agreed to any supplementary terms and conditions outlined in these Terms of Use.

4.6 You consent to the collection and utilization of technical data on the mobile device, including any related hardware, software, and accessories for internet-based or wireless services, in order to improve our services and offer you additional options. This authorization is granted through the application or any of the services. Our affiliates, licensees, and we may send, collect, store, process, and use your data to improve our service, your app experience, and/or our credit scoring services.

4.7 By utilizing the App and Service, you grant us permission to access and assess your credit history.

4.8 In the event that we are unable to contact you in any other manner or if we have not received your payment for the Loan specified in Clause 11, you and your emergency contact agree to grant us the irrevocable right to call you and your emergency contact to verify your details.

5.1 Our service is exclusively available to individuals who are at least eighteen years of age. We reserve the right to contact the appropriate mobile money provider in order to verify the legitimacy and current status of your account.

5.2 The application associated with your account will be displayed. Your acceptance of your account application does not establish a legally binding contract between you and the Mobile Money Providers, with the exception of any terms and conditions that may occasionally apply to Your Mobile Money Account. You acknowledge and consent to this condition.

5.3 We reserve the right to deny or cancel your loan application at our sole and final discretion, without providing you with any prior notice or explanation.

5.4 We reserve the right to approve, reject, or modify the terms of any loan in accordance with our ongoing evaluation of your credit profile. The total interest amount and loan terms will be displayed for each loan application.

Each right is both granted and reserved.

6.1 You are granted a non-transferable, limited, revocable, and royalty-free license to access and use the System in accordance with these Terms of Use, the Territory, and our licensors (if any) in order to use the Service that We offer.

6.2 All rights not specifically granted to you under these Terms of Use are reserved by us and our licensors, if any. Under these Terms of Use, you do not acquire any ownership rights over the System, either in whole or in part.

Violation of the law:

6.3 It is prohibited for you to:

6.3.1 To conduct any other commercial activity, such as assigning, sublicensing, distributing, selling, reselling, or conveying, or to ensure that another individual has access to the System;

6.3.2 Utilize, modify, reverse engineer, or generate derivative works from the original software for any purpose.

6.3.3 Theft of any concepts, features, functions, or images from the System; attempting to obtain unauthorized access to the System or related systems or networks; running an automated program or script that needlessly burdens or impairs the System's functionality and/or performance or may result in multiple server requests per second; or using the System to create a competing product or service.

6.3.4 Utilize any software or process to replicate or modify the system's navigation, display, or content. It can also be employed to index, "data mine," or collect data.

6.3.5 Without the owner's prior consent, remove any copyright, trademark, or other proprietary rights notices from the System or post, distribute, or reproduce any copyrighted content, trademarks, or other proprietary information.

6.3.6 Any data that is stored or transmitted for illicit or dishonest purposes;

6.3.7 send unsolicited emails or spam, or create false reservations or other forms of nuisance or inconvenience;

6.3.8 safeguard or disseminate content that is illegal, tortious, or infringes upon intellectual property rights;

6.3.9 Distribute hazardous files, programs, or code, including malware, trojan horses, or software infections.

6.3.10 The system's data has been altered or compromised.

6.3.11 Provide false information in order to establish a rapport with an individual or group;

6.3.12 Intentionally adjust your posture; or

6.3.13 We have not disclosed any critical information regarding you that could potentially influence our future business interactions.

6.3.14 to inflict any damage on the reputation of our company or any of our group entities;

6.3.15 Utilize our systems or services to retrieve any data or information, and attempt to decode any messages that are sent to or received from the servers that house those systems.

Before you can access the System as a user, you must first create and maintain an account as an App user.

7.2 You are accountable for all activities that occur on your account. You possess me:

7.2.1 Only one account is required.

7.2.2 You are responsible for maintaining the veracity and confidentiality of the information associated with your account.

7.2.3 It is unlawful to grant another individual access to your account or transmit any of its contents to another individual.

7.2.4 You are required to promptly notify us if you suspect that your account has been unlawfully accessed or used.

7.3 In addition to our other rights and remedies, we reserve the right to restrict or terminate access to Your Account and/or the functions provided by the application:

7.3.1 If we, in our sole discretion, determine that any of these terms of use have been violated,

7.3.2 during the course of an investigation;

7.3.3 If you are indebted to us or any of our group companies for principal, interest, transaction fees, or taxes;

7.3.4 In the event that these terms of use are terminated for any reason; or

7.3.5 at any other time, provided that it is consistent with our rational analysis.

You consent to the use and processing of your personal information in accordance with the Privacy Policy, which is frequently updated and accessible here, by approving this agreement.

9.1 By utilizing the System, you grant us the unrestricted right to respond to any requests that you submit or that we suspect are from you. Furthermore, you acknowledge and accept responsibility for any such conduct.

9.2 We reserve the right to deny any request related to your loan application at our sole discretion, even if you have already received a loan from us.

9.3 We reserve the right to accept and comply with any incomplete or ambiguous request, regardless of the reason, if we have the sole discretion to believe that the information can be handled without your involvement.

9.4 We will be considered to have acted appropriately and fulfilled all of our obligations to you, even if the Request was transmitted, received, or otherwise communicated in an unethical or inappropriate manner. Even if we responded in good faith, you will be held accountable for the request as long as you provide the instructions.

9.5 We reserve the right to postpone the fulfillment of all or any portion of Your Request until you provide us with additional information or verbal or written confirmation.

9.6 You authorize us to execute all or a portion of your requests. Additionally, you agree to release and indemnify Us from all claims, losses, damages, expenses, and expenditures by fulfilling Your Requests or refraining from exercising the discretion that has been granted to Us.

9.7 You acknowledge that we will not be held responsible for any unauthorized withdrawal, transfer, remittance, disclosure, action, or event on your account that results from your knowledge or manipulation of your ID, password, or PIN, regardless of whether it was your error. This is accurate to the extent that the pertinent laws permit.

9.8 We are capable of enforcing any directives related to Your Account that may be mandated by a court order, an agency, or a competent authority in compliance with the relevant laws, such as the Data Protection and Privacy Act, the Computer Misuse Act, and the Electronic Transactions Act.

9.9 These Terms of Use will prevail over any requests you submit in the event of a dispute.

10.1 You are accountable for the safe and effective operation of Your Mobile Device at your own expense, as it necessitates access to the System and the Service.

10.2 It is your responsibility to ensure that your mobile device is functioning optimally. We are not accountable for any computer viruses or other issues that may arise while utilizing the system, service, or mobile device. Additionally, we expressly disclaim any liability for any errors or complications that may arise as a result of a malfunctioning mobile device. We are not accountable for any delays or losses that may be caused by the service provider that provides network access. You will be accountable for any potential expenses.

10.3 The program is installed on your mobile device. It is your obligation to ensure that the appropriate software has been downloaded for your mobile device. We are not liable if the program is incompatible with your device or if you do not have the most recent version.

10.4 In the event that your mobile device is lost, stolen, damaged, or no longer in your possession, you are required to inform us promptly in accordance with the guidelines we have provided. The legal rights and/or remedies we have may be affected if someone else uncovers your account details and login credentials. We will not be held accountable if a third party discovers your login credentials. The use of your login credentials and account information constitutes your agreement to indemnify us and safeguard us from any future losses.

10.5 You are entirely responsible for selecting an appropriate internet and mobile plan and paying any fees that your mobile service provider may impose, including SMS, internet data, and phone rates. Any expenses and utilization associated with the system are wholly your responsibility, and it may necessitate a substantial amount of data usage. You have an obligation to understand this.

10.6 You are required to comply with all policies, guidelines, and instructions outlined in these Terms of Use and any other document that We provide when using the System and the Service.

10.7 You are required to implement all feasible measures to prevent unauthorized access to the Service and the System. This implies that you or an individual acting on your behalf must assess and verify each letter we send you. This will guarantee that any unauthorized access or utilization of the system is identified. In the event that any of the following occur, you must promptly contact us:

10.7.1 You have valid grounds to believe that your credentials have been misappropriated or acquired by another individual.

10.7.2 You have reason to suspect that the Service has been, may be, or may have been used unlawfully, or that an illegal incursion or transaction has occurred.

10.7.3 In addition to any other regulations that may occasionally be relevant to the Service, you are obligated to comply with any security measures that we may occasionally notify you of. You are cognizant of the potential risk to the privacy of your account if you neglect to adhere to the recommended security protocols. Individuals who have been granted authorization by you are the sole individuals who are permitted to utilize the service, submit requests, and execute any associated obligations. It is incumbent upon you to guarantee this.

Transaction fees and interest

The application will contain information regarding the interest rate that you will be obligated to pay on any loan. We reserve the right to establish and collect transaction costs for the services you use while you wait, and to occasionally modify these costs. The app will display the Transaction Fees paid for each new service application if we elect to charge Transaction Fees or, if necessary, modify or revise Our Transaction Fees.

11.2 You agree to pay all outstanding monies under these Terms of Use in full, without any setoffs, counterclaims, deductions, or withholdings, unless otherwise mandated by law. You must promptly provide the additional amounts to guarantee that we receive the full amount that would have been paid in the absence of the necessity as soon as a deduction or withholding is required.

11.3 In the event that you neglect to submit any payments that are due to us by the due date, we reserve the right to impose penalty interest on the amount that was lent to you. The application will disclose this interest.

Taxes

Taxes are not considered when payments are due under these Terms of Use and Loan. In the event that taxes are necessary, you consent to pay us an additional sum that is equivalent to the payment multiplied by the applicable tax rate. Even if the connection is terminated, you are required to comply with this condition in addition to paying the remaining amount or as requested.

11.5 By signing this agreement, you authorize us to withdraw funds from your account in accordance with applicable laws, tax authority agreements, internal operating procedures, or orders or consequences from authorized tax authorities.

Disbursements

11.6 You are required to pay us the principle, interest, transaction fees, and tax that you owe us in connection with these Terms of Use and Loan by the regularly scheduled due date, using the means specified on the application.

11.7 All local transactions must be conducted using local currency.

12.1 When you: This occurs spontaneously.

12.1.1 You will be unable to pay any amount or installment (including all accumulated interest, Transaction Fees, and tax) that is due for a loan granted under these terms of use for fifteen (15) days in a run, unless there is a technical or administrative error or you file for insolvency.

12.2 In addition to any other rights or remedies that may be available to us under applicable law, we may take the following actions following an ongoing event of default:

12.2.1 These conditions of use will terminate in accordance with Clause 13 of this document.

12.2.2 Ensure that all quantities due under these terms of use, including the loan, interest, taxes, and transaction fees, are paid in a timely manner.

If you are unable to make a payment, the penalty interest specified in the application will be applied.

13.1 These provisions will continue to be in effect until they are fully implemented in accordance with their terms.

13.2 We reserve the right to terminate these Terms of Use in whole or in part, as well as to cease using the System, the Service, and Your Account:

13.2.1 by providing you with notice at any time for any reason;

13.2.2 You will be terminated immediately if you violate any of these Terms of Use, regardless of whether you are notified. It will not impact our other rights or remedies.

13.2.3 In the event that your mobile network operator or mobile money provider terminates your account or contract for any reason;

13.2.4 Your account may be suspended or terminated for technical or security reasons if it is inactive or inert, or if the service's functionality or contents require regular updates or adjustments.

13.2.5 In the event that a government, court, regulator, or other relevant entity issues directives or regulations that we are required to comply with, or

13.2.6 We reserve the right to suspend or terminate the Service for any reason, whether commercial or otherwise, at our sole discretion.

13.3 The following will be your responsibility if you violate these Terms of Use:

The principle, interest, taxes, and transaction costs must be received within three days of the termination date. It is essential that you promptly eliminate the software from your mobile device.

13.4 Nevertheless, the termination shall not affect the accumulated rights or obligations of either party.

13.5 The parties shall not be obligated to fulfill any rights or obligations under the Terms of Use after they expire, with the exception of the terms of the applicable clauses and any other portions that are naturally or expressly preserved. In the event that the Terms of Use are terminated, these provisions will remain in effect and will not impact the rights or responsibilities of any party.

Recipients

14.1 By signing, you agree to be indemnified and held harmless by us, our licensors, and each of these parties' affiliates, as well as their officers, directors, members, employees, and agents, for any claims, costs, losses, liabilities, and expenses (including legal fees and costs) that arise from or are related to:

14.1.1 Any infraction of these terms of use or the applicable legislation; and

14.1.2 The manner in which you employ the service or system, including:

14.1.2.1 Third-party assertions that arise from your utilization of the system or service;

14.1.2.2 Any loss or injury resulting from the acquisition, use, or abuse of third-party software, including operating systems, browsers, and other software tools or applications;

14.1.2.3 any destruction, damage, or loss of your mobile devices, any unauthorized access to your account, or any deletion or access to your data; and

14.1.2.4 Any potential injury or loss that may result from violating these terms of use. Among other things, these include the submission of fraudulent information, the inability of a third party to complete a transaction, and the absence or malfunction of third-party systems or facilities.

Waiver of Liability

14.2 We shall not be held accountable for any losses you may incur if the service is unavailable or interrupted due to a cause beyond our control, or if any of your mobile devices malfunction. A multitude of factors, such as force majeure, power disruptions, unfavorable weather or atmospheric conditions, errors, delays, or system unavailability, can result in the failure of any commercial or public telecommunications system.

You are cognizant of the fact that the application did not account for your unique requirements. Consequently, it is your responsibility to guarantee that the program's features and functionality align with your specific needs.

14.4 The program is exclusively designed for personal use. The app is not intended for commercial, business, or resale use, and we disclaim all liability for any business disruption, profit loss, or prospective loss of business. Please bear this in mind.

14.5 You acknowledge that We are not responsible for any losses or damages that are caused by or associated with:

14.5.1 Any issue or defect in the service or application that arises as a consequence of the application being modified or customized;

14.5.2 any application error or issue that results from your violation of these guidelines;

14.5.3 Clause 6 was violated by you.

14.5.4 There is insufficient funds in your mobile money account.

14.5.5 Payments or transfers related to your account are blocked by a litigation or other impediment; the system, your mobile device, the network, or a mobile money system malfunction, cease to function, or are inaccessible. You are unable to provide precise and comprehensive instructions.

14.5.6 any fraudulent or unlawful use of the service, your mobile device, or the system; or

14.5.7 You are in violation of these terms of use and any guidance or instructions we may have provided regarding the use of the system and service.

14.6 We shall not be held accountable for any indirect or consequential loss or damage, regardless of the cause.

14.7 Our maximum liability with respect to the App, the System, the Service, or these terms of use shall not exceed the transaction fees you pay to us in connection with the first event giving rise to a claim under these terms of use, unless otherwise specified in these terms of use and to the extent permitted by applicable law.

14.8 You are required to notify us of any claims you may have against us in connection with the App, the System, the Service, or these Terms of Use within six (6) months of the incidents that resulted in them, unless otherwise specified in these Terms of Use. The forfeiture of all rights and remedies to the utmost extent permitted by law will occur if this claim is not complied with.

14.9 In particular, we expressly disclaim any liability for:

14.9.1 Other uncontrollable communications infrastructure issues that could affect the accuracy and pace of messages sent or data obtained through the service;

14.9.2 You may experience unexpected delays or losses in the delivery of messages or content that you access if you use a browser, an Internet access service provider, a mobile network service provider, or other third-party software.

14.9.3 Malware that has the potential to infect your mobile device or other property if you use the app, service, or any of its content;

Whether the information or communication has already left and reached our systems or has been intercepted before it is entered into the application, 14.9.4 is the inappropriate use or interception of any information or communication.

14.9.5 Any unauthorized use or access to the information we maintain about you or your transactions will be permitted to the extent permitted by applicable law, unless it is the consequence of our negligence, dishonesty, or a violation of the laws that protect your data.

14.9.6 Information obtained from external sources.

15.1 The App or the Service may contain references to and links to other mobile applications or websites that are operated and maintained by third parties. By tapping on these links, you can access additional information regarding topics that may be of interest to you. We do not endorse or promote any products, services, data, concepts, or viewpoints on any third-party website or application that we link to.

15.2 We do not offer any explicit or implicit assurances regarding the accuracy, comprehensiveness, dependability, or appropriateness of the content on any Third-Party Sites or Applications. We are unable to guarantee that a third-party website or application will not be accused of violating any laws, including copyright or trademarks. Additionally, we are unable to guarantee that third-party applications or websites are free of malware or viruses.

15.3 You are aware that third-party websites and applications may not comply with our security protocols and may have privacy policies that differ from ours. You are in complete control of whether or not to use any Third-Party websites or applications, as well as whether or not to purchase or utilize any advertised or provided goods or services.

You have granted us permission to send you direct marketing emails by utilizing the services. By selecting the appropriate box on the relevant message, you can inform us that you would prefer not to receive marketing messages from us.

17.1 These Terms of Use are subject to the Data Protection and Privacy Act, 2019, and are governed by Ugandan law, unless otherwise mandated by legislation in your jurisdiction. This includes any disputes that may arise regarding these terms of use, such as allegations of violations or disagreements regarding the legality or enforceability of these terms of use or any of their sections. If this is the case, the laws of Your Territory will govern these Terms of Use.

17.2 Unless the parties hereto agree otherwise or as otherwise indicated in this document, any issue, disagreement, or dispute originating from or connected to these Terms of Use shall be submitted to a single arbitrator for ultimate determination. Alternatively, either party may submit a request to the chairperson of the Chartered Institute of Arbitrators' Uganda Branch ("Institute") within seven days of the other party informing the chairman of the dispute.

17.3 The arbitration procedure in Uganda will be governed by the Ugandan Arbitration and Conciliation Act.

17.4 The arbitrator's decision will be legally binding on the parties to the maximum extent possible.

17.5 Preliminary injunctive relief or interim remedies may not be sought in a court of competent jurisdiction by either party prior to the arbitrator's ultimate judgment or award.

18.1 We will not be held accountable for any performance issues or delays that are the consequence of events beyond our reasonable control.

18.2 Kindly refrain from disclosing any sensitive information to affiliates, clients, customers, suppliers, or any other individual who is involved in our organization's business operations or affairs.

18.3 You acknowledge and consent that we may, at our sole discretion and without prior notice, assign or transfer the creditor's rights of the Loan. The aforementioned transfer will not affect your obligations under these terms. The application's instructions must be followed in order to make the payment.

18.4 We reserve the right to modify these Terms of Use at our sole discretion. However, you acknowledge that it is your obligation to conduct routine reviews of the Terms of Use. If you continue to utilize the system and service, you will be deemed to have consented to the aforementioned modifications.

18.5 These Terms of Use grant each party a cumulative, non-exclusive list of rights and remedies. They must be explicitly and in writing renounced. If a right is not promptly exercised, it is not necessarily considered to have been forfeited.

18.6 The content of these Terms of Use has been read, understood, and consented to by both parties. Any prior agreements or comprehensions regarding this matter are deemed null and void. Additionally, the parties have now retracted all implied assertions of authenticity. The parties did not enter into these Terms of Use relying on any statement, representation, guarantee, understanding, undertaking, promise, or assurance of any individual, unless otherwise noted in these Terms of Use or as required by applicable law. All existing claims, rights, and remedies with respect to any of the matters previously enumerated are immediately and unconditionally forfeited by each party. These Terms of Use do not restrict or exclude liability for fraud or any other liability that is regulated by applicable law.

18.7 You are prohibited from assigning, sublicensing, transferring, subletting, or otherwise disposing of any of your rights or responsibilities under these Terms of Use without our prior written consent. We reserve the right to assign, sublicense, transfer, sublet, or otherwise manage our rights or responsibilities under these Terms of Use at any time, without prior notice or approval, unless otherwise required by applicable law.

18.8 These Terms of Use will remain in full force and effect, notwithstanding the fact that a court or other appropriate authority determines that any portion of them is unlawful, void, or unenforceable under applicable law. The pertinent element of these Terms of Use will be replaced with a legally binding, enforceable clause to the utmost extent possible.

18.9 The responsibilities outlined in these Terms of Use are not applicable to individuals who do not engage with them.

18.10 You have the option of publishing it on the application or system or sending a generic message to the email address you have specified in your account. To inform us, please send an email to troubleshoot.offer@agil-dinheiro.com.

18.11 Complaints and suggestions regarding the system and service may be submitted to troubleshoot.offer@agil-dinheiro.com.

Regardless of the socioeconomic circumstances of the consumer, all staff members are required to conduct themselves with professionalism and honesty.

In the course of responding to complaints or collecting loans, loan collectors, recovery agents, and customer service representatives are prohibited from dehumanizing, abusing, denigrating, defaming, or threatening consumers and their contacts. Employees who participate in any of the aforementioned activities will be accountable for the outcomes of their actions due to their autonomy.

Privacy, Data Security, and Confidentiality

Our primary objective should be to safeguard the data of our clients. We have implemented administrative, electronic, and physical security measures to guarantee the security of the information we collect from our consumers.

We commit to taking all reasonable measures to safeguard the privacy of any information we acquire or encounter during the provision of our services. The information will not be shared, made available to other parties, or used for any purpose other than the development of our service, unless mandated by law, the public, or the conditions of our license.

In order to ensure that we only communicate with individuals who are authorized to address inquiries, concerns, and requests and to provide exceptional customer service, we are permitted to collect and retain personal information.

In order to ensure that all of our clients and agents receive accurate, comprehensive, and current information, we will adhere to industry standards and employ plain, succinct, and easy-to-understand language.

We guarantee that we will promptly address any inquiries consumers may have regarding our products or services. This complimentary resource will encompass the subsequent information:

(1) The organization's website contains the most recent service agreements, which encompass the costs, terms, and conditions of all public services.

(2) The service tariff websites that are accessible must contain the specifics of the services that are subject to the Commission's tariff or pricing control. Our application must have access to these materials.

(3) The terms of service will be accessible to the public on the website and any other platforms where consumers can purchase services.

The consumer will receive the following information prior to the execution of a service agreement:

22.1 Appropriate taxes and contributions;

22.2 the content of the claims;

22.3 The method employed to identify each component or element of a pertinent charge;

22.4 the frequency of the charge or any additional variables that could potentially impact it;

22.5 The terms of any modifications, including the method by which the user will be notified via the app if the price or any of its components changes over time.

23.1 We will not participate in telemarketing campaigns that are not expressly requested, unless otherwise specified. The subsequent protocols are implemented:

23.1.1 The specific objective must be specified at the outset of the correspondence.

23.1.2 Determine the source of the communication and determine whether it originated from us.

23.1.3 Provide a comprehensive account of any products or services that are mentioned in the correspondence.

The contract may be terminated by the recipient by contacting the customer care number if the products or services have not been delivered and utilized within seven days of the notification. The licensee is required to disclose this information to the recipient during the call.

23.2 We will comply with the client's "call" or "do-not-call" requests, as well as any other regulations or directives that may be routinely issued by any other relevant institution, regardless of whether they were addressed during the signing of the services contract or later.

23.3 Confirm that, without consulting the initial section of this section:

Voice communications and short messaging services are never provided to consumers without their consent.

Customers must consistently approve or deny unwanted phone calls or short message services.

The processes have been simplified to enable consumers to select whether they wish to receive unsolicited voice calls or brief message services, as well as the specific type of unsolicited messages or services they would like to receive.

Should the contact attempt to conduct an unsolicited transaction, we guarantee that they are adequately apprised about the Licensee's identity and/or other distinguishing characteristics.

24.1 the primary cause of the illicit transaction;

24.2 a comprehensive description of the product or service;

24.3 Any restrictions or prerequisites implemented to facilitate the unsolicited sale.

Customers may experience up to three chimes and two (2) attempts per day when they attempt to make a voice call.

25.1 to an individual or group of individuals;

25.2 to a particular region, territory, or location within the country;

25.2 to a particular region, territory, or location within the country;

25.4 As a result of inadequate supplies, equipment, or other resources.

26.1 The client must have unrestricted access to the bill or other relevant information in order to examine the bill.

26.2 It is responsible for monitoring a client's account and associated expenses for a minimum of one year (12 months). The term "bill" or "billing" in this section denotes the recording and processing methods employed by a Licensee to fulfill the designated duties.

We assure you that the procedures they have implemented for the receipt and resolution of complaints will not serve as an excuse for customers to refrain from submitting them. For any inquiries, please contact us at troubleshoot.offer@agil-dinheiro.com.

A consumer is responsible for the terms of service if they present a signed service agreement or any other plain indication.

Customers will be considered to have accepted our terms of service upon commencing use of our services, as we have provided them with sufficient information to confirm their assent.